AI outbound calling, with consent
AI outbound calling means a voice agent phones people on your behalf, for example to call back a new enquiry, confirm an appointment or invite a past client to return. We only set it up for people who already have a relationship with you or have asked to be contacted. We do not run bulk calls to purchased lists.
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What it is used for
- Lead callback: ring a new enquiry within moments of them asking, while they are still interested.
- Appointment confirmations and reminders, with a reschedule if the time no longer works.
- Win-back calls to past clients you choose, with an easy opt-out.
- Chasing a quote or an unfinished booking.
AI cold calling: what we will and will not do
Many people search for AI cold calling. We do not build untargeted calling to purchased lists, because it often breaks consent rules and damages the brand that pays for it.
We build calling for warm contacts: people who enquired, booked before, or asked to hear from you. That is where it works best and where the rules are clearest.
Consent and calling rules
Rules differ by country and by type of call, for example the TCPA in the US, PECR and the Telephone Preference Service in the UK, and the CRTC's rules in Canada. We agree who may be called, at what times and how opt-outs are handled in writing before any call is made.
The agent always says it is an AI, honours a request to stop straight away, and passes the call to a person when needed. This is not legal advice; check your own obligations with an adviser.
How it works
- You approve the list of people to contact before anything is sent.
- You set the weekly cap, calling hours and the script, and review the first calls before widening it.
- People who want to book are booked into your calendar; people who decline are never contacted again.
- You get a plain summary of calls made, outcomes and handovers.
Questions
A voice agent phones people on your behalf, for example to call back an enquiry, confirm an appointment or invite a past client to return.
We do not build untargeted calling to purchased lists. We build calling for people who already know you or asked to be contacted.
It depends on the country, the type of call and the consent you hold. We agree the rules in writing before any call is made. This is not legal advice.
The agent stops straight away and the number is never called again.
Yes. The agent says so at the start of every call.
Hear it, then book it.
A short call. We listen first and tell you honestly if an agent will help.