Service 04
Reactivation of lapsed customers
Quietly reaches out to people who stopped coming, and brings the right ones back.
The problem
Your best next customers are the ones who already came once and quietly stopped.
Lapsed customersExample
- Last visit 8 months agoReturned
- Last visit 11 months agoReplied
- Last visit 14 months agoReturned
- Last visit 9 months agoContacted
How a call flows
- 1
We pull a list of lapsed customers you choose
- 2
The agent writes a short personal message
- 3
People who reply are offered a slot
- 4
People who decline are never contacted again
Works with
- CRM export
- SMS
- Cal.com
- Not on the list? If the tool has an API, we can usually connect it.
How we start
We start with one job. We agree the scope together on a call before any work begins.
Questions
No. It only contacts people with an existing relationship, with an easy opt-out.
You set the cap. Small and steady beats a blast.
Yes. You approve the list before anything is sent.
The weekly report shows who came back.
Next: ReportingHear it, then book it.
A short call. We listen first and tell you honestly if an agent will help.