After hours answering, handled by AI
An AI after hours answering service picks up every call outside your opening hours, finds out what the caller needs and books a slot in your real calendar. Anything urgent is flagged to a person on your team with a short summary. Callers are always told they are speaking to an AI, and can ask for a human at any time.
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How it answers nights and weekends
- It answers in one ring, at any hour, in English, Arabic or Urdu.
- It asks what the caller needs and answers the routine questions: hours, location, services, what to bring.
- It checks your live calendar and books, moves or cancels the appointment, then texts a confirmation.
- It flags urgent or sensitive calls to a person on your team straight away, with a summary so the caller does not repeat themselves.
- In the morning you get a plain summary of what came in overnight and what was booked.
AI versus a human answering service
A human answering service takes a message or follows a script and usually passes the details to you to act on. Costs are typically billed per minute or per call, so they rise with call volume.
An AI receptionist does the follow-through itself: it books into your calendar and sends the reminder, so the caller is not waiting for a call back. A person is better when a caller is distressed, the situation is unusual, or judgment is needed. That is why every call we set up has a clear handover to your team.
We discuss scope and running costs on a call before any work begins, so you can compare it with what you pay for your current service.
Which calls it should hand to a person
You decide the list with us. Typical triggers are urgent symptoms or emergencies, an upset or distressed caller, a request for a person, and anything the agent is not sure about. The list can be changed at any time.
Hear it before you decide
The demo page lets you talk to Aria, our voice agent, so you can judge the voice, the pace and how she handles interruptions.
Questions
It is a service that answers your business phone when you are closed. An AI version also books appointments and follows up, instead of only taking a message.
Yes. It answers at any hour, takes the details, books the next free slot and flags urgent calls to your team.
Calls you have listed as urgent are flagged and passed to a person on your team straight away, with a short summary.
Yes. The agent introduces itself plainly and any caller can ask for a person.
Yes. We connect to the number you already use, for example by forwarding calls outside your opening hours.
Hear it, then book it.
A short call. We listen first and tell you honestly if an agent will help.